BBB CALENDAR OF EVENTS AND SEMINARS
Sign up today for a free* seminar. *Seminars held at BBB offices are free to employees of Accredited Businesses. Seats are limited. Unless noted, they are held at the BBB, 15 Sunnen Drive, Suite 107, St. Louis, Mo. 63143.
To register, call 314-645-0606 or send e-mail to: executive.assistant@stlouisbbb.org.
MARCH 2010
Seminar: Advertising Do’s & Don’ts
Thurs., March 18, 8:30 to 11:30 a.m.: Some of your advertising may not be in compliance with BBB standards or government regulations.
APRIL 2010
Seminar: Keeping Customers Happy
Thurs., April 15, 8:30 a.m. to noon.: Focus on what customers expect from you, why people don’t buy, why they complain and how to turn complaints into opportunities.
Event: Missouri Shred Day
Sat: April 17, 8 a.m. to noon at St. Louis Galleria: Protect your identity by shredding up to three boxes of sensitive documents. Free information on keeping your information secure. Co-sponsored by the BBB, Missouri Attorney General's Office, U.S. Postal Inspection Service and FTC. Look for Shred-It trucks in the southeast corner of the parking lot.
MAY 2010
Seminar: Effective Sales Management
Thurs., May 6, 8:30 to 11:30 a.m. Suzie Andrews of Stark & Associates has pointers that will help anyone involved in sales.
Seminar: Better Presentation Skills
Thurs., May 20, 8:30 to 11:30 a.m.: Learn how to get your point across in a way your audience will remember.
JUNE 2010
Seminar: Do's and Don'ts of Hiring and Firing
Thurs., June 10, 8:30 a.m. to noon: AAIM expert covers the nitty gritty of recruitment and termination.
Seminar: Marketing, Advertising and Public Relations for the Small Business
Thurs., June 17, 8:30 to 11:30 a.m.: GeGe Mix, managing partner of Marketing by Mix, will show you how to make your marketing customer-driven rather than product-driven. She covers marketing with traditional and new media.
AUGUST 2010
Seminar: Keeping Customers Happy
Tues., Aug. 17, 8:30 a.m. to noon. Focus on what customers expect from you, why people don’t buy, why they complain and how to turn complaints into opportunities.
Event: 2010 Charity Symposium
Thurs., Aug. 26, 7:30 to 9:30 a.m. at the Chase Park Plaza in St. Louis. Speakers will update nonprofit staff and board members on trends in fundraising and related topics.
SEPTEMBER 2010
Seminar: Advertising Do’s & Don’ts
Thurs., Sept. 16, 8:30 to 11:30 a.m.: Some of your advertising may not be in compliance with BBB standards or government regulations.
OCTOBER 2010
Event: Illinois Shred Day
Date and time to be announced.
Seminar: Better Ethics, Better Business
Wed., Oct. 20*, 8:30 to noon: Ethics are the second most important factor influencing customer purchasing decisions, a BBB survey shows. Learn how to assure that employees demonstrate your company’s high ethical standards. *Date subject to change.
Event: 2010 TORCH Awards
Fri., Oct. 29, at noon, Chase Park-Plaza in St. Louis. Join the BBB in honoring businesses who exemplify extraordinary ethics and provide the best in customer service.
NOVEMBER 2010
Seminar: How To Build a Strong Foundation
Tues., Nov. 16, 8:30 a.m. to noon: Learn to manage customer expectations and maintain satisfaction. Especially designed for small businesses in the home remodeling trades.
DECEMBER 2010
Seminar: Keeping Customers Happy
Tues., Dec. 7, 8:30 a.m. to noon.: Focus on what customers expect from you, why people don’t buy, why they complain and how to turn complaints into opportunities.
ONLINE SEMINARS
These seminars are offered for a fee by an outside vendor. Employees may take them at the most convenient time for them or for your business.
Seminar: Hidden Benefits of Recycling
Learn how to reduce your impact on the environment and capitalize on the materials you recycle. Go to www.bottomlinerecycling.com to register.
Seminar: Avoiding Bad Transactions
Learn how to reduce fraud loss caused by employees. Go to www.goodtransactions.com to register.
Click on the links below to see results of BBB surveys.
Use the link below to get the newest version of Adobe Reader.
If you have any problems viewing the survey results, you may contact the BBB at 314-645-3300 to request a copy.
