St. Louis, Mo., June 13, 2013 – Raft trips, balloon rides and other experiences can make unique and memorable Father’s Day gifts. The Better Business Bureau (BBB) suggests that families check outfitters out carefully and ask plenty of questions before booking a trip.
“Unusual experiences can be something your Dad will remember for a long time,” said Michelle L. Corey, BBB president and CEO. “Just make sure those memories are good ones by checking outfitters out with the BBB, asking about refund policies and safety.”
BBB Business Reviews can tell consumers whether a company has drawn complaints and, if so, how the complaints were handled. The reviews also give background information, such as the owner’s name, how long a firm has been in business and other details like phone numbers, websites and more. Call 314-645-3300 or visit www.bbb.org for a review.
- Ask around for recommendations. Ask friends, verify references, and be sure to check out the BBB Business Reviews at bbb.org before handing over any money.
- Check for additional fees and limitations before purchasing. Make sure you know if any additional fees apply for things like equipment rental, meals and transportation. Check for other limitations; some high adventure activities restrict those with certain health issues.
- Make sure Dad’s schedule matches the times the activity can be done. Some outdoor thrills can only be done during a certain season or time of day; most require advance reservations.
- Check the refund policy and expiration date. When buying expensive items or gifts, get refund, exchange, warranty and guarantee policies in writing. Make sure you know the expiration date of the offer, and if a refund is available if Dad can’t make it for any reason. Some gift certificates and discount coupons are transferable and some are not. Are there any cancellation penalties? What is considered a valid cancellation reason for the buyer or the operator? Under what conditions is a full refund available?
- Read rental agreements carefully. Make sure you have a written contract for any recreational rentals (cabins, all-terrain vehicles, campers, kayaks, motorcycles, etc.). The agreement should spell out base rental cost, daily fees, insurance, and other details such as time restrictions. If at all possible, visually inspect the rental prior to committing.
- Get the details in writing. For things like tours, classes, sightseeing and lessons, make sure you get all of the costs and features in writing. What services and equipment are included? Ensure taxes, service fees and other charges are clearly disclosed. Asterisks are commonly used to indicate restrictions, such as additional charges and time requirements. Look for a "conditions" clause. Read the small print to see if it alters the original offer. Get a gift receipt and enclose it with the present.
Consumers can learn how to protect themselves or find BBB Business Reviews
and charity reviews
by calling (314) 645-3300 or by going online to www.bbb.org
Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606, firstname.lastname@example.org
, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), email@example.com