Numerous area cable subscribers have said that
St. Charles Broadband provided poor services, continued to bill them once services were cancelled and was extremely difficult to contact.
The firm has used local addresses of
700 Fountain Lakes Blvd., St. Charles, Mo., and
P.O. Box 547, O’Fallon, Mo.
In the past 33 months, the BBB received 34 complaints and reports about this firm. The firm has an unsatisfactory record with the BBB because it failed to respond to 28 of the complaints and the underlying pattern of problems has continued. The firm also failed to respond to a letter and a call from the BBB asking the company to address this pattern of complaints.
The Missouri attorney general’s office has received three complaints concerning this firm as well.
A Marthasville, Mo., man said he decided to switch to satellite television and has tried to cancel service with this firm since January 2008. Recently, he said he has called numerous times and only gets a voicemail asking him to leave his information and the firm would get back with him. The consumer said he has left "at least half a dozen messages attempting to cancel service," and that "they have not responded and continue to bill me."
A Defiance, Mo., consumer said that he and his wife started receiving poor reception in the middle of January 2008 and service went out altogether by the end of the month. He said that he attempted to call the firm at least 15 times, but always got the voicemail. He also said that in February "I sent a certified letter, a letter through regular mail and made a call attempting to cancel service" and that "we received a bill for February and March, which we did not pay, but have yet to receive one for April."
A St. Charles, Mo., man said that he has tried to contact this firm "15 to 20 times over the past year and I have left many messages" regarding poor picture quality and poor customer service; however, he has not heard from the company. The consumer said he got so fed up with the service that he "cut down trees so that I could switch to satellite" and plans to send a letter to St. Charles Broadband canceling service.
C3 Broadband Integration LLC is a foreign liability company located in Scottsdale, Ariz., conducting business in Missouri under the name St. Charles Broadband LLC. According to the Arizona secretary of state’s Web site, Kelvin D. Smith is the registered agent for C3 and both Smith and Daniel J. McKay are listed as managers. The Missouri secretary of state’s Web site lists McKay as the registered agent for St. Charles Broadband LLC.
The BBB suggests that consumers in need of cable services consider the following general information tips:- Get everything in writing. If you are offered a special promotional price, make sure you have documents that show what services you are to receive, what the promotional price is, and how long this price lasts. Don’t just take the word of the person attempting to sell you the package.
- If a problem occurs, be sure to document every step you take trying to rectify the matter. Should it become necessary to file a complaint, this information will be of great importance.
- Ask about cancellation of service, any associated fees and the firm’s obligations to remove its equipment.
- If you have a choice of service providers, be sure to contact the BBB at (314) 645-3300 or www.stlouisbbb.org for a customer experience report.