St. Louis, Mo., April 26, 2013 – The Better Business Bureau (BBB) has revoked the BBB accreditation of Eagle Flooring of Swansea, Ill., and Greener Construction Services of O'Fallon, Mo., for violations of the BBB’s Accreditation Agreement.
The BBB’s Executive Committee took these actions on April 23, 2013, at the recommendation of its Ethics Committee.
The BBB notified Eagle Flooring, 2501 N. Illinois St., Swansea, Ill., on numerous occasions between June 6, 2012, and April 12, 2013, regarding a customer complaint about delays in making a repair. The firm failed to make a good faith effort to resolve the complaint.
The BBB notified Greener Construction Services, 717 Sonderen St., O’Fallon, Mo., on numerous occasions between Dec. 7, 2012, and April 12, 2013, regarding a customer complaint concerning an inferior repair. The firm failed to respond to the complaint.
BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise. Expulsion from accreditation status is unfortunate. However, the BBB takes enforcement of its standards very seriously. The standards are applied to new applicants, who can be denied accreditation if they fail to comply.
BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact the BBB at 314-645-3300 or www.bbb.org, for a BBB Business Review before doing business with any company or charity.
Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606, email@example.com, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), firstname.lastname@example.org