St. Louis, Mo., March 6, 2008 - The Better Business Bureau (BBB) has revoked the accreditation of two firms for violations of the BBB’s Accreditation Agreement.
The companies are: Badolato Development Group, LLC, 3023 Highway K, O’Fallon, Mo.; and Designer Floors, Inc., 1003 Dovergate, St. Louis, Mo.
The BBB's Executive Committee took these actions on Feb. 27, 2008, at the recommendation of its Ethics Committee.
Badolato Development Group, LLC was notified on numerous occasions between Nov. 19, 2007, and Feb. 6, 2008, regarding a customer complaint. The firm did not respond to this complaint.
Designer Floors, Inc. was notified on numerous occasions between Oct. 18, 2007, and Feb. 6, 2008, regarding regarding a customer complaint. The firm did not respond to this complaint.
BBB Accredited Businesses are required to respond to customer complaints. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise.
According to the BBB and its Board of Directors, BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Expulsion from accreditation status is unfortunate; however, enforcing accreditation standards is taken very seriously. These standards also are applied to new applicants that can be denied accreditation if not in compliance.
No representative of Badolato Development Group, LLC or Designer Floors, Inc. attended the Feb. 27, 2008, hearings before the Ethics Committee.
Consumers are urged to contact the BBB at (314) 645-3300 or www.stlouisbbb.org for a firm's customer experience record or charity report before doing business.