St. Louis, Mo., Feb. 3, 2011 -
The Better Business Bureau (BBB) has revoked the accreditation of Bellington Realty
, 226 S Meramec, Suite 100, St. Louis, Mo., and Monuments of St. Louis
, 7144 Villanova Plaza, St. Louis Mo., for violations of the BBB’s Accreditation Agreement.
The BBB's Executive Committee took these actions on Jan. 18, 2011, at the recommendation of its Ethics Committee.
Bellington Realty was notified on numerous occasions between July 9, 2010, and Dec. 17, 2010, regarding nine customer complaints. The firm failed to respond to resolve the issues.
Monuments of St. Louis was notified on numerous occasions between June 8, 2010, and Dec. 17, 2010, regarding a customer complaint. The firm failed to respond to the complaint.
BBB Accredited Businesses are required to respond to customer complaints, to make a good faith effort to resolve complaints, and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise.
According to the BBB and its Board of Directors, BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Expulsion from accreditation status is unfortunate; however, enforcing accreditation standards is taken very seriously. These standards also are applied to new applicants that can be denied accreditation if not in compliance.
No representative of either of the firms attended the Jan. 18, 2011, hearing before the Ethics Committee.
Consumers are urged to contact the BBB at (314) 645-3300 or www.bbb.org
for a Reliability Report before doing business with any company or charity.Contacts:
Michelle Corey, President & CEO, 314-645-3300, firstname.lastname@example.org
, or Chris Thetford, Director of Communications, 314-645-3300, email@example.com