St. Louis, Mo., Sept. 9, 2013 – The Better Business Bureau (BBB) has revoked the BBB accreditation of TWA Express of St. Louis for a violation of the BBB’s Accreditation Agreement. The BBB’s Executive Committee took this action on Aug. 27, 2013, at the recommendation of its Standards and Compliance Committee.
The BBB notified TWA Express, 411 Humboldt Ave., St. Louis, Mo., on numerous occasions between March 21 and June 11 of two complaints regarding unsatisfactory service. The company did not respond to the BBB.
BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise.
Expulsion from accreditation status is unfortunate. However, the BBB takes enforcement of its standards very seriously. Applicants for BBB Accreditation also must meet BBB standards. They can be denied accreditation if they fail to comply.
BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact the BBB at 314-645-3300 or www.bbb.org, for a BBB Business Review before doing business with any company or charity.
Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606, firstname.lastname@example.org, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), email@example.com