St. Louis, Mo., Nov. 30, 2012 – The Better Business Bureau (BBB) has revoked the BBB accreditation of Robert the Roofer, Mitchell’s Appliance & Repair and Griffin Roofing & Construction LLC for violations of the BBB’s Accreditation Agreement.
The BBB’s Executive Committee took these actions on Nov. 27, 2012, at the recommendation of its Ethics Committee.
Robert the Roofer, 5626 Telegraph Rd., Suite C, St. Louis, Mo., was notified on numerous occasions between April 3, 2012, and Nov. 6, 2012, regarding one customer complaint. The firm failed to make a good faith effort to resolve the complaint.
Mitchell’s Appliance & Repair, 139 Red Hawk Ridge Dr., Troy, Mo., was notified on numerous occasions between Oct. 10, 2012, and Nov. 6, 2012, regarding requested information of the company’s possible affiliation with another company by the same name. The firm failed to respond to the BBB.
Griffin Roofing, 18 Worthington Access Dr., Maryland Heights, Mo., was notified on numerous occasions between Oct. 16, 2012, and Nov. 6, 2012, regarding requested information on the company’s possible affiliation with Godfather Construction and Portrait Roofing & Construction, both based in Texas. The firm failed to respond to the BBB.
BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise. Expulsion from accreditation status is unfortunate. However, the BBB takes enforcement of its standards very seriously. The standards are applied to new applicants, who can be denied accreditation if they fail to comply.
BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact the BBB at 314-645-3300 or www.bbb.org, for a BBB Business Review before doing business with any company or charity.
Contacts (News Media Only): Michelle Corey, President & CEO, 314-645-0606, firstname.lastname@example.org, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), email@example.com