St. Louis, Mo., June 30, 2011 –
The Better Business Bureau (BBB) has revoked the accreditation of Custom Decks & Patios, LLC,
151 Shady Creek Lane, Foristell, Mo.; and Columbia Heating and Cooling, LLC,
P.O. Box 1406, Columbia, Mo., for violations of the BBB’s Accreditation Agreement.
Custom Decks & Patios, LLC, was notified on numerous occasions between June 24, 2010, and May 25, 2011, regarding one customer complaint. The firm failed to make a good faith effort to resolve the complaint.
Columbia Heating and Cooling, LLC was notified on numerous occasions between April 20, 2011, and May 25, 2011, regarding BBB and customer concerns that the business was not operating with integrity regarding pricing issues. The firm failed to make a good faith effort to resolve the concerns.
No representative of either firm attended a June 14 hearing before the BBB Ethics Committee. The BBB’s Executive Committee revoked the firms’ accreditations on June 23.
BBB Accredited Businesses are required to respond to customer complaints, to make a good faith effort to resolve complaints, and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of the BBB and private enterprise. BBB Standards of Accreditation
are designed to offer consumers confidence before they make purchasing decisions, according to the BBB and its Board of Directors. Expulsion from accreditation status is unfortunate; however, enforcing accreditation standards is taken very seriously. These standards also are applied to new applicants, who can be denied accreditation if they do not comply with the standards.
Consumers are urged to contact the BBB at (314) 645-3300 or www.bbb.org
for a BBB Business Review
before doing business with any company or charity.Contacts:
Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), firstname.lastname@example.org
, or Bill Smith, Investigator, 314-584-6727, email@example.com