St. Louis, Mo., April 23, 2010
– The Better Business Bureau (BBB) is warning businesses to beware of a malicious e-mail that pretends to be from the BBB informing the recipient of a complaint filed against the company. The e-mail first came to the national BBB’s attention on April 12, 2010.
Several businesses across the U.S. - including law firms, advertising agencies and architecture firms - have reported receiving a suspicious e-mail from the address firstname.lastname@example.org
with the subject line “BBB Complaint Case #” followed by a nine-digit number. Both BBB Accredited and non-Accredited businesses have been targeted.
The body of the e-mail claims that the company did not respond to a complaint filed by a Kathleen Hicks. (Other names are sometimes used.) It includes a link to a page at www.ca-bbb.org
where the business can supposedly review the complaint.
Because the message is fraudulent, the BBB advises any business that receives this e-mail to take the following steps:
- Do not click on any links or reply to the message,
- Forward the message to email@example.com,
- Delete the message from your inbox, and
- Run a full virus scan on your computer if you did click on any links.
If you receive an e-mail from the Better Business Bureau about a complaint filed against your business and need assistance in determining whether or not it is legitimate, contact your local BBB directly at www.stlouis.bbb.org
For more advice on how to protect your business from malicious online attacks visit www.bbb.org
Michelle Corey, President & CEO, 314-645-3300, firstname.lastname@example.org
, or Chris Thetford, Director of Communications, 314-645-3300, email@example.com