St. Louis, Mo., May 2, 2013 – Rising temperatures and changes in the weather can lead to pests invading your home. The Better Business Bureau (BBB) advises consumers to check pest control companies out carefully before signing up for a service.
“No one wants bugs or other pests in their homes,” said Michelle L. Corey, BBB president and CEO. “But you need to know that the person who applies pesticides in your home is qualified before you hire them. And you need to understand what they will be doing and the extent of any guarantees.”
The BBB received more than 3,100 complaints against pest control companies last year, including 37 complaints to your local BBB. Customers complained about charges for repeated treatments, warranties or guarantees, poor service and other issues.
More than 786,000 people nationwide asked the BBB for information about pest control services last year.
The BBB advises consumers who need pest control services to:
- Check them out. Look for pest control professionals and companies that are members of national, state or local pest management associations. Always check out the business’ BBB Business Review at www.bbb.org.
- Always deal with a qualified and licensed pest management company. Ask to see the license or other credentials of the pest control professional that comes to solve your pest problem.
- Take your time. If a sizable amount of money is involved, get bids from several pest management companies. You are paying for professional knowledge as well as skillful application of pesticides, so look for someone whose judgment you can trust.
- Understand before you sign. Before signing a contract, be sure to understand the nature of the household pest to be exterminated, the extent of the infestation and the work necessary to solve the problem. Find out if the pest control company has liability insurance to cover any damages to your house or furnishings during treatment. If a guarantee is given, know what it covers, how long it lasts, what you must do to keep it in force and what kind of continuing control, prevention and management are necessary.
- Resist high-pressure sales tactics. Beware of companies that offer bargains that sound too good to be true. Be wary of companies that come to your home uninvited and offer to give your house a free inspection for pests. They may try to scare you into authorizing immediate and costly treatments.
For more consumer tips or to check out a BBB Business Review
or Charity Review, go to www.bbb.org
or call 314-645-3300.Contacts (News Media Only):
Michelle Corey, President & CEO, 314-645-0606, firstname.lastname@example.org
, or Chris Thetford, Vice President-Communications, 314-584-6743 or 314-681-4719 (cell), email@example.com